Refund policy

Returns

We accept returns within 7 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all tags and accessories intact.

 

How to Start a Return

Email support@therarestore.in with your order number and a photo of the item. We will confirm your return and arrange a pickup where that service is available, or share a return address if it is not.

 

Damaged or Wrong Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with photos of the product and its packaging. We will send a replacement or issue a full refund, including any shipping charges you paid.

 

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed to your original payment method within 5-7 business days. For Cash on Delivery orders, refunds are issued by bank transfer to an account you nominate.

 

Non-Returnable Items

For hygiene and safety reasons we cannot accept returns on personal care items, skincare, innerwear, or any product whose seal has been broken, unless the item is faulty.

 

Cancellations

You can cancel an order at no cost any time before it is dispatched. Email support@therarestore.in as soon as possible. Once an order has shipped it cannot be cancelled, but you may return it under the terms above.

 

Exchanges

We replace items only if they are defective or damaged. To exchange an item for the same product, email support@therarestore.in.

 

Contact

support@therarestore.in - we reply within 24 hours, Monday to Saturday.